Your personal data is safe with us. We do not forward your information to third parties for commercial purposes.
In order to deliver your package, we need your first name, last name, and address. In case there’s something about your order we need to discuss, such as a product which is out of stock, we may use your phone number. Your email address is used to update you on the status of your order and to send you your invoice. We may also send you tips on how to best use your purchase in the weeks after your order. You can of course always choose to refrain from our carefully formulated tips and DIY. In that case, subscribe from our mails.
Wondering how the website remembers the products in your cart when you last left us? Our site is smart: it remembers your IP-address and makes sure you continue where you left off.
Your payment is processed in a safe environment. When you pay with creditcard, your information is sent from our secured payment environment directly to Multisafepay, who executes your payment. They update us when it has succeeded.
It’s in your hands: you can check, edit or remove your personal data in your Greenstory Account. Need help? Email [email protected] We store information about your earlier orders so that we can help you as quickly as possible.
Tip from an insider: make sure to check your full address in the email with your order confirmation, because if your package has already been handed out to our shipping partner, we will not be able to change the address.
You can contact us via social media, email, WhatsApp, or the chat button on our website. Otherwise, a good old phone call will do. We are always happy to talk to you and we will save our conversation so that we are able to get back to you a week later.
You talk, we listen
You can always share a wild idea (the hotter the better!) or point of improvement. We will actively discuss your feedback and let you know what we’re up to. It is also possible that GreenTeam contacts you to celebrate the fact that you’re the first to purchase a newly launched item (you’re a frontrunner!) or to ask for your feedback.
Sending a Greenstory-gift
Want to surprise someone? It’s not difficult. You can choose to have your order shipped to a different address. This address will be printed on the shipping label, and that’s all.
You can subscribe to our newsletter via the form on our homepage or the tickbox in Checkout. Mailbox full? No worries: you can unsubscribe at any time.
When submitting a review, we ask for your name and email address so that we can thank you. Website visitors only see your name.
It is possible that customer information has to be used to investigate fraud and possibly has to be sent to a governmental institution.