Privacy policy 2018-01-11T16:37:52+00:00

Privacy policy

Your data is safe with us. We do not forward your information to third parties for commercial purposes.

Smoothly ordering

In order to deliver your package, we ask your first name, last name, and address. In case there’s something about your order we need to discuss, perhaps a product which is out of stock, then we may use your phone number. Your email address is used to update you on the status of your order and to send you your invoice. You may also receive tips on how to best use your purchase via email in the weeks after your order. You can always unsubscribe.

By remembering your IP-address, you will find the same products in your cart if you leave the website and return later.

Safe payment

Your payment is processed in a safe environment. When you pay with credit card, your credit card information is sent from our secured payment environment directly to Multisafepay, who executes your payment. They then update us when it has succeeded.


You can check, edit or remove your personal data in your Greenstory Account or email [email protected] for help. We keep information about your earlier orders so that we can help you as quickly as possible. If your package is already handed out to our shipping partner then we will not be able to change the address, so make sure to check your full address in the email with your order confirmation.

Customer service

You can contact us via social media, email, whatsapp, phone call or the chat on our website. We are always happy to talk to you and we will save our conversation so that we are able to get back to you a week later

You talk, we listen.

You can always share a wild idea or point of improvement. We will actively discuss your feedback and let you know what we’re up to. It is also possible that GreenTeam contacts you to celebrate the fact that you’re the first to purchase a newly launched item (you’re a frontrunner!) or to ask your feedback.

Sending a Greenstory-gift

You can choose to have your order shipped to a different address, for example as a birthday present. This address will be printed on the shipping label and that’s all.


You can subscribe to our newsletter via the form on our homepage or the tickbox in Checkout. You can unsubscribe at any time.


When submitting a review we ask your name and email address so that we can thank you. Website visitors only see your name.

Fraud prevention

It is possible that customer information has to be used to investigate fraud and possibly has to be sent to a governmental institution.

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